After the Event

Recovery and Help

Once you have heard via radio, other media outlet (see “Stay Alert”), or from emergency personnel that it is safe to leave your home or place of shelter, it is important you make sure your neighbours are safe.

Co-ordinating recovery operations

When an emergency happens, relevant State and Federal Government authorities and other service agencies coordinate recovery operations to help people and communities get back on their feet after an emergency.

If you receive an evacuation warning you need to consider your options including whether you are able to stay with family and friends in a safe location, or if you require other alternative accommodation. 

Evacuation Centres may be established to provide immediate assistance to those evacuated from their homes or who are in need of shelter.  If you decide to go to an evacuation centre you will need to be prepared and take personal requisites such as clothing, medication and bedding with you.  You should also consider the needs of other family members that may be going with you and you should remember to take your pets.  Evacuation Centres are managed by the Department of Family and Community Services (FaCS).

Recovery Centres may also be established to provide a one-stop-shop for support and assistance. The agencies providing services in the Recovery Centres may include:


Disaster Welfare Assistance Line

Disaster Welfare Services can provide disaster relief grants to people if their home or essential household contents have been affected by a natural disaster.  Households who are on a low income, have no insurance and are unable to meet the cost of repairs for essential household contents and / or structural repairs to their homes may be eligible for this assistance.

For further information, please contact 1800 018 444
or visit website: Disaster Assistance


Contact the Ministry for Police and Emergency Services

Disaster Welfare Services
PO Box 6976

Ph: 1800 018 444